Since Windows 11 Pro was released in 2021, CPUs released before that date do not support TPM 2.0, so you cannot directly install or upgrade to Windows 11 Pro. However, this does not prevent you from installing Windows 10 Pro or Linux. If you absolutely need to use Windows 11 Pro, please choose a 11th-generation, 12th-generation, or newer CPU model. Examples include the i9-12900H, i7-13700F, i9-14900F, and Ultral 9 285H. You can also check the Intel website for a complete list of CPU models that support Windows 11 Pro. Thank you very much.

Because the CPU frequency is constantly changing, The Intel website shows “up to” values under ideal conditions; your real‑world frequency is always a dynamic balance of power, heat, workload, and motherboard configuration. 

You can try running multiple applications simultaneously to see if the CPU frequency increases. If the CPU frequency remains below 1.0GHz even with multiple applications running, please record a video and send it to us. We will help you resolve the issue. Thank you very much.

Computers come with a 30-day return policy, 15-day exchange policy, 2-year warranty, and ongoing technical support.

Hello, this is because we consider that many users are computer novices and don‘t know how to install and activate the system. Therefore, we pre-install the Windows operating system, activate the system, and update drivers for our customers. However, system activation requires a Microsoft account. We don‘t have a Microsoft account, Microsoft will automatically create an administrator account. So, after you receive the computer, you will be logged into the administrator account upon startup, and you can use the computer directly without any additional system settings. This is normal.

Enter the OS settings interface, click the "Time&language” . Youcould set the keyboard, language, time you wanted. The computerneed to be connected to the Internet when downloading the languagepacks.

Some computers with built-in Integrated Graphics don't supportNon-standard display. And it has higher requirements on video cablewhen using high resolution and refresh rate display, please try to usedifferent video cable and monitors to test.

 When you turn on the PC, press "Del" or "ESC" at once before the OS loads.After you enter the Bios interface, you could set Boot Option. Some PCuse hard drive as the boot option, some use "Windows Manager" as thefirst Boot Option. Different motherboard will have some deifference.

First, verify that the video cable is properly connected to the monitor. If the connection is secure, open the computer case, remove both DDR4/DDR5 RAM modules, and test the system by installing only one module. If the issue persists, install the other module individually and test again. This may resolve the problem if either module is loose or damaged, preventing the computer from booting. If the issue persists after these steps, please contact us for repair.

(This troubleshooting method also applies to most computers experiencing blue screen errors.)